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Legal

Privacy Policy

Last updated: 1 June 2025

Xentoriva ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website xentoriva.com (the "Site"). Please read this policy carefully. If you do not agree with its terms, please discontinue use of our Site.

1. Information We Collect

1.1 Information You Provide Voluntarily

We may collect personal information that you voluntarily provide when you:

  • Submit an enquiry via our contact form (name, email address, message content)
  • Subscribe to our editorial newsletter (email address)
  • Correspond with us by email

1.2 Information Collected Automatically

When you visit the Site, certain information is collected automatically, including:

  • Log data: IP address, browser type, operating system, referring URLs, pages visited, and timestamps
  • Device information: device type, screen resolution, and language settings
  • Cookie data: as described in our Cookie Policy

2. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide the information you request
  • Send editorial newsletter updates, if you have subscribed
  • Analyse Site usage to improve our content and user experience
  • Maintain the security and integrity of our Site
  • Comply with applicable legal obligations

We do not use your personal information for commercial marketing, targeted advertising, or the sale of goods or services.

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, our legal basis for processing your personal information is:

  • Consent — where you have provided consent (e.g., newsletter subscription, cookie acceptance)
  • Legitimate interests — for Site analytics and security, where these do not override your fundamental rights
  • Legal obligation — where processing is required to comply with applicable law

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

  • Service providers: We may share data with trusted third-party service providers who assist in operating our Site (e.g., hosting providers, analytics tools), subject to appropriate data processing agreements.
  • Legal compliance: We may disclose information where required by law, court order, or governmental authority.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred subject to equivalent privacy protections.

5. Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by law. Contact form submissions are retained for up to 24 months. Newsletter subscriber data is retained until you unsubscribe. Website analytics data is retained for up to 26 months in aggregated form.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: The right to request a copy of the personal information we hold about you
  • Rectification: The right to request correction of inaccurate or incomplete information
  • Erasure: The right to request deletion of your personal information
  • Restriction: The right to request that we restrict processing of your information
  • Portability: The right to receive your data in a structured, machine-readable format
  • Objection: The right to object to processing based on legitimate interests
  • Withdraw consent: Where processing is based on consent, the right to withdraw it at any time

To exercise any of these rights, please contact us at info@xentoriva.com. We will respond within 30 days.

7. Cookies

We use cookies and similar tracking technologies as described in our Cookie Policy. You can manage your cookie preferences at any time through the cookie consent banner or your browser settings.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.

9. Children's Privacy

Our Site is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at info@xentoriva.com.

10. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects when the policy was last revised. We encourage you to review this policy periodically. Continued use of the Site following any changes constitutes acceptance of the revised policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: